NatWest patrons have raised concerns over missing funds due to a technical issue. This problem has affected numerous individuals who transferred money between their main accounts and separate pots. Earlier this year, NatWest introduced pots to enable customers to segregate their finances.
The bank, serving 20 million clients, has issued an apology, attributing the issue to transfer delays. It reassured customers that no funds have been lost and that account balances will be updated promptly. The Sun, which initially covered the story, reported around 500 affected individuals, with one customer mentioning they ended up in overdraft.
One customer expressed frustration after transferring £3,500 from a pot back to their account for an Airbnb payment, only to find the money missing. NatWest acknowledged the problem but couldn’t provide information on the funds’ whereabouts or return timeline.
Another person shared on social media that money transferred from their pots to accounts vanished, leaving them in significant overdraft. Notably, Royal Bank of Scotland (RBS) and Ulster Bank, part of the NatWest group, remained unaffected by the transfer issue.
A NatWest spokesperson confirmed that some customers faced delays in withdrawing or adding funds to their pots via the app or online banking. The bank has resolved the matter and is processing transactions to update account balances promptly, expressing regret for any inconvenience caused.
Additionally, Sainsbury’s customers will soon access new financial products like savings accounts and loans through a partnership with NatWest, offering exclusive benefits for Nectar members. The collaboration will introduce tailored rates on savings and loans, a NatWest Nectar credit card, and instant access savings and personal loans via Sainsbury’s digital platforms.
This initiative follows NatWest’s acquisition of Sainsbury’s Bank’s core banking business in 2025, encompassing personal loans, credit cards, and retail deposits.
