Customers at Morrisons are expressing anger over a recent fee that has been implemented for ATM cash withdrawals.
Residents in Stakeford have turned to their community Facebook page to voice their dissatisfaction with the new charge at their local Morrisons Daily convenience store.
The cash machine is managed by an external provider, meaning pricing decisions are beyond the store’s control. The introduction of the fee is reportedly part of a trial at a few Morrisons Daily outlets.
One shopper, in an anonymous online post, stated, “The cash machine at Morrisons Daily now imposes a charge for withdrawing YOUR cash.”
According to reports, nearly 19,000 free-to-use ATMs have vanished from UK high streets since January 2018, as indicated by the Payment Choice Alliance.
Statistics reveal that the average UK adult withdrew £1,352 from ATMs in 2025, marking a 5% decrease compared to the previous year’s £1,424.
Despite facing a £281 million interest expense on its debt, Morrisons disclosed annual losses of £381 million for the year ending October 26.
The supermarket chain, now owned by US private equity firm Clayton, Dubilier & Rice, reduced its debts by 10% during the year but concluded 2024-25 with a debt total of £3.1 billion.
Morrisons clarified that excluding expenses like debt interest, its earnings remained steady at £835 million. The company attributed the financial challenges to escalating costs and a cyber incident that led to an IT systems outage just prior to the 2024 holiday season, impacting product availability.
Over the Christmas period, like-for-like sales surged 3.4% in the six weeks leading to January 4, fueled by strong demand for its in-house premium product line, which recorded a 17.4% sales increase.
Rami Baitieh, Morrisons’ CEO, commended the company’s performance in a competitive market, highlighting a 12th consecutive quarter of growth in like-for-like sales and steady EBITDA and market share maintenance.
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